Terms and Conditions

1. Security Rules

Visitors are prohibited from violating or attempting to violate the security of the website, including (but not limited to):

• Accessing data not intended for the user or logging into an unauthorized account.
• Attempting to probe, scan, or test the vulnerability of our systems without authorization.
• Attempting to interfere with the functioning of the website by means of viruses, malware, overloading, flooding, mail bombing, or crashing.
• Sending unsolicited promotional emails or advertisements related to products or services.

Any such violations may result in civil or criminal liability. KiranaGuru reserves the right to investigate and cooperate with law enforcement authorities in prosecuting users involved in such activities.

2. Prohibited User Content

Users must not upload, post, or share content on www.kiranaguru.com that:

• Is false, misleading, defamatory, obscene, offensive, or unlawful.
• Promotes racism, hate speech, violence, harassment, or threats.
• Contains viruses, malicious code, or harmful software.
• Infringes upon the intellectual property rights of others.
• Solicits login credentials, payment details, or personal information for unlawful use.
• Promotes third-party commercial activities without our prior written consent.

Violation of this policy may result in removal of content, suspension, or termination of your account.

3. Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and safeguard your personal data. By using KiranaGuru, you also agree to our Privacy Policy, available at www.kiranaguru.com/privacy.

4. Communications

By using KiranaGuru, you consent to receive communications from us electronically (via email, SMS, WhatsApp, or app notifications). These may include order confirmations, shipping updates, promotions, and service-related messages.

You can opt out of marketing communications at any time, but essential service communications (e.g., order updates) will still be sent.

5. User Responsibilities

You agree not to use this website for purposes that are unlawful or prohibited by these Terms. You agree to:

• Provide accurate and up-to-date account and order information.
• Not engage in fraudulent transactions.
• Not misuse discount codes, offers, or referral programs.
• Not disrupt website performance for other users.

Any violation may result in suspension of your account or cancellation of orders.

6. Products & Orders

• Product images are for representation purposes only; actual products may vary slightly.
• Prices, offers, and availability are subject to change without prior notice.
• Orders may be canceled by KiranaGuru in case of incorrect pricing, stock unavailability, or suspicious activity.
• You agree to provide accurate delivery details; we are not responsible for failed deliveries due to incorrect addresses.

7. Payment

• All payments made on KiranaGuru are processed securely via trusted payment gateways.
• We accept UPI, credit/debit cards, net banking, and cash on delivery (where available).
• KiranaGuru is not liable for any issues arising from third-party payment providers.

8. Delivery

• Delivery timelines are estimates and may vary due to external factors (traffic, weather, strikes, etc.).
• In case of failed delivery attempts due to user unavailability, re-delivery charges may apply.

9. Intellectual Property Rights

All content on www.kiranaguru.com including text, logos, images, graphics, product information, and designs are the intellectual property of KiranaGuru.

Users may not copy, reproduce, or distribute content without prior written consent.

10. Limitation of Liability

KiranaGuru is not responsible for:

• Any indirect, incidental, or consequential damages.
• Losses arising from misuse of our services.
• Delays or failure to deliver due to circumstances beyond our control.

11. Indemnification

You agree to indemnify and hold KiranaGuru harmless from any claims, damages, or expenses arising from your misuse of the website or violation of these Terms.

12. Governing Law

These Terms and Conditions are governed by the laws of India. Any disputes shall fall under the exclusive jurisdiction of the courts in [Your City, e.g., Mumbai or Bangalore].

13. Disclaimer

KiranaGuru is committed to providing high-quality grocery products and services. However, we do not guarantee that the website will always be error-free, uninterrupted, or virus-free.

We are committed to providing you with the best online grocery shopping experience while maintaining fair and transparent terms of service.